FAQ
What is the cost of shipping?
Shipping rates are calculated at checkout according to the destination of the packages.
What are the order processing and shipping times?
Orders take 48hrs after being received to process before shipping.
Can I track the status of my order?
Yes you can! Along with your order confirmation, you will receive a tracking number once your order has been dispatched.
What should I do if my order is missing?
If your order has not arrived within the estimated delivery window provided in your shipping confirmation, check your tracking link—this is usually the fastest way to see the latest update. You can also contact our customer service team at support@onestopshop4u.com.
Do you offer International shipping?
Yes we offer International shipping and we ship worldwide.
How do I return an item?
You can return an item within 30 days of receiving it. Include a note inside your return with your order number and the name and address used when the order was placed. All returned items must be sent back to us unopened, unused and in their original condition. For hygiene reasons, we do not offer refunds on cosmetics, jewelry and swimwear.
Can I exchange an item?
Currently we do not offer exchanges. However, you can return items to us within 30 days of receipt.
I forgot to include my returns note in my return, what do I do?
You can contact our customer service team with your name and order number.
How do I know if an item is out of stock and when it is coming back in stock?
Our Inventory System is very accurate and will show immediately in the store when items go out of stock and when they are back in stock.
What types of payments are accepted?
The types of payments that are accepted are: Visa, Mastercard, PayPal, Google Pay, Apple Pay, Shop Pay, Discover, Amex.